Returns Policy

If you are not delighted with your purchase, you have the right to cancel within 28 days of your purchase, or 28 days from the receipt of the goods (whichever is longer). If you cancel your order, you will have your payment refunded (minus any carriage costs), provided you return your goods in perfect condition, with all original packaging and instructions.

Please package your items with the manufacturer’s packaging as was sent to you (e.g. shoe box or cellophane wrapper) within an outer box or suitable bag. The item must still have the manufacture’s original tag attached. We are unable to accept returned goods if the manufacturer’s packaging (e.g. shoe box) has been used as the outer postal packaging as we are then unable to offer the goods for resale to other customers.

Please ensure your parcel contains a returns note, failure to do this could result in your refund being delayed or denied Returns form

If you purchased your goods in store, please retain your receipt as a proof of purchase and return to us within 28 days of purchase.

You may make your own arrangements to return your goods. We always recommend returned items are sent to us via a tracked service. Alternatively, we can send you a pre-paid Returns Label via email. The cost of which will be determined based on what you are returning and will be deducted from your refund (UK Mainland Only). You can purchase this over contacting us via email shop@johnbownes.co.uk or calling 01606 592639

Once received, we will check over your item, the judgement of faulty items lies with the supplier/manufacturer, so time must be allowed for their assessment and report so we can then move forward and resolve the issue. Once everything is in order, we will issue a refund to your original method of payment (minus any carriage costs) and provide you with an email confirmation

Returns will be processed during office hours Monday-Friday 8.30am-5.00pm. Any goods returned to our store outside of these hours will be processed the next working day.

Returned goods should be addressed to:

John Bownes Ltd
Court House Farm
Swanlow Lane
Winsford
Cheshire
CW7 4BS

If you have received an incomplete or incorrect order or a faulty item you should notify us straight away via email shop@johnbownes.co.uk or by calling 01606 592639 and we will work with you to get this rectified straightaway.